The meeting with Casanov did not take place

I rarely write negative reviews. Well, soooo rare. But sometimes I feel the need. So that others do not step on the same rake. I decided to make a gift for my mother and her husband for the anniversary. But such that it is remembered. And she decided to send them on a tour of Europe (the choice was Europe or Egypt - stopped in Europe).

I searched and searched and found a wonderful 5-day tour from the Accord Tour on March 22 (departure at 9.30 - specially selected date with such a departure so that parents on the train had time to catch the bus). She timed everything (well, it already happened) to March 8 - she came to their representatives in Ivano-Frankivsk, paid for everything, bought train tickets to Lviv at once, took the certificate in her hands and happily presented it to the jewelers. They said that we would receive all the documents on March 17.

Ok, I waited until Monday, March 18, went to TUI Travel Agency - no tour package. At noon they call: the date of departure has changed to March 23. I consulted with my parents - well, I agree.

I'm losing tickets from Ivano-Frankivsk to Lviv. I'm taking tickets to Lviv on March 23. I come to the travel agency - apologize, give a small gift from myself to somehow smooth out the unpleasant situation, hand over the documents and .... The train at 8:30 arrives in Lviv.

Call Accord. "No, the bus will not wait. Let them take a taxi and catch up with the bus somewhere." norms. Older people, whom I specifically send on an organized tour, I am looking for a special selection option to make sure that everything is fine. And here they have to look for a taxi with speeches, and then look for a bus in a taxi. Awesome offer. I refuse the tour. Call Lviv to Akord. They care there and decide to pay for a taxi. The bus will not wait again. My parents and I consult and decide that no one is going anywhere, and we no longer contact the Accord Tour.

That is, in the end it turns out: the date of the tour has changed - eat it in silence.

The time of departure has changed - solve your problems yourself, we are here (read - tour operator) to no avail. Loss of 4 tickets from Frankivsk to Lviv - representatives of the Accord sneeze.

Thank you very much Chord for a wonderful experience! And for helping to make parents a holiday! You are the best!

P.S. As it turned out, this is not the first case in Accord, when they throw out some such feint at the last moment. So I advise you to be careful.

P.S.2 Bad feedback is also advertising. Accord, you're in luck - as a copywriter with 7 years of experience, I'll advertise you all over the Internet wherever I can! Don't thank. This is from the heart

Comments (4) leave a comment

4 comments

Show other comments …