Terrible customer service

Good afternoon. I have never met more inadequate approaches to business and work with clients except in your company. On 09/18/17, having previously booked the "Weekend in Krakow" tour, I was told the price of 73 euros. On 09/19/17, having arrived at the agent in Kyiv, Lana Travel, it turned out that the price was already 100 euros. Considering that I planned to go with a family of 5 people, the amount of the overpayment outraged me. The reasoning for such a price revision was that I booked 5 seats and thus the occupancy increased, and the prices were revised. ABSURD. I agree that with occupancy for any trip, prices change upwards. But this should happen after paying for the tour, that is, after the final booking. Naturally, I do not agree to overpay out of the blue. As occupancy has risen, so let it fall. There are enough competitors. At the same time, the agent from Lana Travel did not even call and did not warn that the price had changed. She says she didn't want to lose five bangs. It operates on the principle: once you come to the office, we will persuade you.

Comments (6) leave a comment

6 comments

Show other comments …