Terrible

A family from the city of Pokrov, Dnipro region, consisting of three people, contacted the Mandry travel agency at the place of residence and bought the Paris Flowers and Compliments tour from 06/15/2019 to 06/24/2019 from ACKORD-TOUR LLC » , Contract for the tour. hand service was not issued, which supposedly we should have received at the place of departure in terminal "A" in Lviv. (Contract No. 47 for tour services was issued only on July 6 upon request)

Arriving in Lvov on the eve of the trip, in the evening my father felt a sharp deterioration in his health, internal bleeding began. They immediately informed the travel agent in the city of Pokrov about this, on the advice of which they informed the accompanying group of flight No. 108, Kirichenko Roman, about the incident. Regarding the reimbursement of expenses, the accompanying person said that they should contact the travel agent at the place of residence. We contacted the doctor by phone. In the same place, in Lviv, at the ambulance station, assistance was provided.

Upon returning home, the father was immediately operated on and is being treated in the hospital.

An appeal to a travel agent regarding compensation for the costs incurred did not bring results, the answer was given that in this case a 100% fine is imposed on tourists. We are not talking about compensation for all family members (according to the tour company, we had to leave a 67-year-old man and rush off to admire the beauties of Europe without him), but even the sick one they refused to return the money. People, be vigilant, the contract (force majeure chapter) does not indicate the risks associated with health. In other words, if you are hit by a car on the approach directly to the tour bus in front of their eyes minutes before departure, then no one will return a penny to you, because. It's your problems. Draw conclusions about the reliability of this company "Accord Tour". I do not recommend to anyone.

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