Author:
Date of purchase: 11 july 2018 Written: 18 july 2018 |
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Travel agency: Аккорд-тур Туроператор (Lviv) Service type: пакетный тур |
I used to go with the Accord-tour and was satisfied. I don't know what happened now, but this tour operator is engaged in SCAM and FRAUD!!! In March, I bought a tour to Kemer for 13 days using the "early booking" system. The tour was fully paid within 3 days. Plus a tour package of excursions for 100 euros. A month before the departure, I phoned the manager, who assured that everything was in order, the group was actively recruiting, the tour would take place. I bought train tickets, packed my suitcase. A week before departure, the manager informed that the tour was cancelled. I was offered 3 other tours instead of the canceled one. Moreover, one was in Albania, the other for 5 days (instead of 13), and the third, the most similar tour to another Turkish resort, which was clearly inferior to Kemer, and even with 2 night crossings! I looked at the price and saw that the proposed tour is cheaper than the booked one. With a heavy heart, she agreed. I dreamed of seeing Turkey for 3 years! What was my surprise when I was informed that the package of excursions I ordered would be canceled due to the higher cost of the tour. When I noticed that the proposed tour is cheaper than the one ordered, I was told that they take the cost of the tour at the time of the order (in March), and the one offered now (in July). How do you like this divorce? To go to another, worse resort at a convenient time for the TOUR OPERATOR and pay twice for the same excursions?!!! Fine? When I demanded a refund for the tour, they promised me it only after two weeks. Bypass the Accord-tour on the tenth road!