Never contact the tour operator 'Accord-tour'!!!

It all started with the fact that my husband and I purchased and paid 100% for a 10-day tour called “What People Think About in Paris” in May of this year, which was supposed to take place from 09/24/16. On August 31, we were assigned biometrics at the Czech Embassy, ​​however, 2 days before that, Accord canceled this tour due to, allegedly, a shortage of applicants. As an alternative, we are persistently offered a guaranteed tour “All I dream about is Paris” for 9 days from 09/25/16 .. Being confident in the decency of the tour operator, we agree.

But, for biometrics, at the visa center of the French Embassy, ​​we were sent as early as September 13, knowing full well that this period may not be enough to timely issue a visa. There were 12 more people like us, from the same tour, with the same replacement.

As a result of negligence, which Accord Tour categorically denies, the following happened:

1. The issuance of visas was delayed for 2 days after the start of the tour;

2. Part of the newly created group, to which we were joined, who had multiple visas to Schengen, in the amount of 11 people left without us;

3. We are 14 people in the evening of 09/26/16. in Lvov, they were put into a small bus in order to catch up with those who had left as far as Frankfurt. This meant that we would also travel at night, although we did not have a tour at night, which affected the cost of the tour.

4. On the night of September 26-27 in Germany, the bus was stopped by a "capture" group, the car was carefully checked by technical experts and arrested due to its technical unsuitability for operation on the territory of the European Union, and we, the passengers, were subjected to repeated border inspection and humiliating police "shmon";

5. 14 tired and hungry people spent the night in a cold abandoned hangar of the former border post, where there was not even a place to sit down, not to mention a toilet or a cafe.

6. The next day, closer to dinner, we were picked up by a bus that had specially arrived from Prague. He took us to Frankfurt, where we met at 16-30 with the first group, which consisted of only 11 people, that is, we spent a day on the bus. But instead of apologies and sympathy from Andrey Prudivus, who accompanied the group, we received tactlessness and rudeness. It turns out that only we are to blame for all the troubles, and we should have said thank you that we did not end up in a German prison. Moreover, we were told that we cannot count on any compensation, even if we go to court, because we allegedly applied for a visa late.

We were robbed of 2 days of rest, 2 nights in hotels with breakfast, we incurred material costs for reissuing documents (delivery of railway tickets, bank statements, certificates from a notary, booking a hotel), we did not see either Poland or Germany, although they were part of the tour. The tour itself is not timed, not balanced and poorly organized. And most importantly, Accord Tour and its employees spit in our souls. The business of taking money from customers and not providing proper services is fraudulent, irresponsible.

business. There should not be such tour operators on the market. Never contact the tour operator "Accord Tour"!!!

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