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- Hello dear Amsterdam.
Travel agency review Аккорд-тур Туроператор (Lviv)
Hello dear Amsterdam.
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Author:
Date of purchase: 01 february 2013 Written: 13 may 2013 |
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Travel agency: Аккорд-тур Туроператор (Lviv) Service type: экскурсионный тур, оформление визы, оформление загранпаспорта |
On the day of departure on March 24, 2013, when we were already on the bus, at 10.00, Oleg announced that our passports had not been delivered from Kyiv and asked us to get off the bus. We called him on 23.03 at noon and 24.03 in the morning and he assured us that everything is fine. We arrived from Dnepropetrovsk 1 day earlier. For contact about an additional flight, I gave Maria a phone number 0971423870. She only contacted us twice before 13.00, and then did not answer calls. We were completely unaware. I had to call the travel agency in Dnepropetrovsk and only around 15.00 we learned about an additional flight at 16.00. The day was ruined. Instead of the evening of March 24, we arrived on March 25 at 5 am at the hotel in Poland and, without rest, immediately went to Berlin. This is provided that we booked a tour for 8 weeks. Complete irresponsibility. The passports were ready three days before the trip, but no one took them from Kyiv. We hoped for a chance, but then snow drifts and transport paralyzed. Before this tour, the documents were in place a week ago and I didn’t have to worry. Question? Why, when paying for the Accord-tour, the cost of the tour is set in euros not at the commercial euro exchange rate, but at the rate of "Accord-tour" (instead of 10.6 - 11 hryvnias).
