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Date of purchase: 01 august 2018 Written: 15 october 2018 |
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Travel agency: Аккорд-тур Туроператор (Lviv) Service type: экскурсионный тур |
We went with a colleague at the tour "100% positive" in the company Accord tour. Tour term 15-27 spring 2018
A number of moments, yak made discomfort and did not blame the organizer of the group. And myself:
1.Two overnight transfers from Prague to Paris, from Barcelona to Florence are declared on the tour. In fact, we had the third night trip from Arcachon ?Bordeaux? to Barcelona, which changed the schedule of the tour, replaced the departure from Bordeaux at 16, and left Arcachon at 20. We arrived at the Barcelona hotel at 5 years old. When you navit did not pronounce the zupinka, you should take the speech from the trunk. They didn’t get a clear answer to the question about the trivality of the transfer.
2. When moving from Prague to Paris, the bus was called by the police. Dana Zupinka Trivala 3 years. because of problems with documents at the water from Poland? We were explained that way. The information was different, from "Vzhe idemo" to "After us hung another bus." After paying a fine of 2500 euros? we have arrived in Paris.
Ale tsya zatrymka broke the whole schedule of the day, the quality and form of the excursions.
As a result, on the night of the excursion, we rented an additional bus, and for those that at 00.30 we were brought to the hotel additionally, they took 4 euros from the skin. Those who took a tour of the Louvre for 23+17 euros got 45 credits there. And the next day, vіdchayduhi, yakі went to Versailles for 30 euros, they didn’t get to the palaces, but walked 40 hvilin in the park. Furious people did not bulo between!
3.Oskіlki regulations, statements from the program were not seen, the bus was constantly needed for a safe 9 year, we traveled again at night at night, sticking like a bed.
5. On request about such invisibility and possibly compensation? does it still sound like rich participants in the tour? And there is nothing for us to vimagati.
No matter how much the organization failed on its own side, the group’s clerk (Olena Chistikova) didn’t want to hear and didn’t accept any claims.
6. I read more than once that Accord is not a customer-oriented company. I support - 100%. You are of interest only if you pay pennies for optional excursions.
Due to the unscheduled nightly reprieve, the broken schedule due to the incident with the police, nobody wanted to hear, on the contrary, they got ahead of the legal consequences.
I like to raise the price myself by ground (bus) transport. And now I’m joking with my company, don’t take the shards of the trip, the disrespect and carelessness of the guides, the emphasis on pennies, pennies, pennies, and a different response.
I DO NOT RECOMMEND ACCORD TOUR!!!!!