Date of purchase: 06 january 2019 Written: 11 february 2019
1.0
Travel agency: Акваленд (Kyiv) Service type: пакетный тур, отель
The agency offered us a tour for 11 days and 10 nights. Plus, they offered 1 day less to choose from. We paid $100 more and chose the first option. As a result, our flight was rescheduled to an earlier time, we were picked up from the hotel a day earlier. At the same time, the hotel did not warn us in advance about the departure ahead of time, and at one in the morning the hotel staff woke us up. I have a complaint with the agency that they did not bother to warn us, because the information that the originally scheduled flight was canceled was known for a week. Those. They took the money, but they could not warn. In this case, we could pay $100 less.