very bad service

We turned to this vaunted travel agency purely by chance, via the Internet. Lena, the travel agent, immediately said that they urgently need to put an advance payment of 10,000 on their account, then they will look, although how many they flew to Egypt, Turkey, Tunisia, this is the first time before prepayment. Well, we decided maybe something had changed, and transferred the required amount to their account. This Lena said wait for confirmation of the proposed hotel. A day passes, they answer that all 4 hotels do not give confirmation. How can this be. Okay, we also believed in this noodles, instead of looking for other hotels in Viber, we are waiting for it to drop for August, imagine our state for two days waiting for something, it’s not clear whether we will fly or not. And the calls just started dropping. After 19-00 we got through from the child's phone, so the money was not returned to us, she replies with irony that this is not such a large amount. Well, yes, only 10,000. Although in the afternoon, when the hotel in Viber began to offer for August, she also offered to transfer 25,000, so they would choose a hotel faster. that is, 100% payment for air, since at 19-00 she knew that there were no places in hotels, and in all. how can this be, but by 20-00 we were barely able to get back 10,000. If you don’t want to relax with your nerves, I categorically do not advise contacting the travel agent Lena at aviatravel. Two days with nerves, we turned to another travel agency.

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