Никакая это не 4 No it's not 4

When we checked in, we (2 adults and 2 children) were given a room with ONE bed. At the request to add at least one baby bed, at the reception they smiled maliciously: "Pay extra. " With our money - 16 thousand. This is the first time we've encountered such a mess. We have accommodation for 2 adults. + 2 children Why should we pay? Thanks to Tatyana, she helped us transfer to a room with two lorries (we were happy about that too). Many who settled with us that day found themselves in such a situation. But they had to pay extra.
The only plus is that there is a public beach nearby. We had HB: drinks are PAYABLE, you won't stay hungry, it's true. But why the potatoes are always undercooked, they didn’t try the watermelon (sliced) for 8 days, because they were afraid to get poisoned (the view was not very good). Honestly, everyone who rested with us was dissatisfied with the food. Where do the good reviews and 4 stars come from then?