отвратный отель! disgusting hotel!

At the end of the year we decided to have a rest in the UAE. The choice fell on the hotel in Sharjah Copthorne Hotel Sharjah 4 * Since we already rested there a year ago and we liked everything. The ticket was from 25.12. 2019.2. 01.2020 with NB meals (breakfast + dinner) with two beds. New Year's Eve gala dinner for two people was paid separately. We went from the tour operator_- Travel Professional Group. Upon arrival on 26.12. 2019 early in the morning we were met at the reception, we clarified about dinner for 25.12. 2019, which we paid for, and disappeared due to late arrival, we asked the manager Alisher to transfer it from 25.12. 2019 on 01.01. 2020, since it was paid for with us. Alisher rescheduled dinner for 1.01. 2020 by making relevant entries. After that, we were settled in room 1114, a large room, but very dark, gloomy, the windows overlooked the wall and, accordingly, it was always dark in the room, the water in the shower room was with low pressure and barely warm, the hair dryer was not in working order, there were no bathrobes It was. On request, the hair dryer was fixed and bathrobes brought the next day.
In the morning we asked to change the room due to all the inconveniences listed earlier.


The manager Alisher told us that they could change the number in 2 days. Arriving at the appointed time after 2 days, other managers refused to change the room, and we stayed on to live in this room. What was our indignation when in the evening I found a bug on my bed !! ! I was shocked! ! Bed bugs in a four star hotel! I went down to the reception in pajamas with a bug in my hand, my indignation knew no bounds! . The hotel manager took a picture of the bug on his mobile, the Russian-speaking manager Alisher came, to whom I told everything that happened, he asked why we were not moved to another room today? at our request earlier, to which we informed him that we were denied resettlement.
Within 15 minutes, we were found a new room on the 4th floor, much smaller than the previous one, with one bed, and with all accessories for one person, however, with a view of the lagoon (I didn’t want to look at the lagoon, there was no mood, and the glass of the window was everything is done with bird droppings). We moved to a room with one bed, room number 1418, because we did not want to stay in bedbug number 1114!

The rest was spoiled, the dream disappeared, as it seemed that the bugs were crawling and biting. No one from the hotel management came up with an apology. A representative of the tour operator Travel Professional Group-Jana is sitting in the hotel lobby, I approached her and described the whole situation with demanding compensation for moral damage from the hotel in the form of a refund for the gala dinner. Yana contacted the manager, she was told that they could not do this, the money came from Ukraine, and the calculation was not at the hotel directly, the refund could be from the amount that the travel agency transferred for the tour.
Yana promised that she would contact the sending party. The next day we were told that in the form of compensation we were moved to another room with improved conditions according to the hotel, with which we do not agree! After what we heard, we asked for a meeting with the hotel administrator and only a day later, 31.12. 2019, we met with her in the hotel lobby. We stood in the middle of the hall and she told us that she didn’t see anything wrong with the bug, which apparently was brought by the tourists in front of us who lived in this room. We were shocked by the reaction of the administrator, who smiled sweetly at us! She said that they changed your number, everything is fine…….


We said that we had asked for a room change before because our room 1114 had problems with water, etc…. The administrator simply listened to this information. And she said that we can write a letter to Travel Professional Group with a complaint.
We had to spend the time of our vacation on the beach for this whole procedure, which made us even more indignant, since the administrator was on site, they have photos, we were on site at the hotel. We told them to solve this problem themselves without us until lunch, while we were on the beach. The administrator said well, but returning to the hotel after the beach, no one decided anything, and we never saw the administrator again.

Yana, a representative of the Travel Professional Group tour operator, saw us and said that our issue was being resolved by superior people from the hotel and from the tour operator, that everything should be resolved in the near future! It was another scam! . This afternoon, instead of dinner, we went for lunch, changing our dinner with the permission of the restaurant administrator (dinner is more expensive than lunch), of course, he did not mind, because many guests do it without problems.
The food at the hotel is very poor, and many tourists who ate there can say this, saying their indignation at the reception and in the restaurant itself, the state of the restaurant also wants to be better, since all the furniture is already dirty and the walls too, which is not worthy for a hotel 4 stars. The package had breakfast and lunch, we paid $40 extra for the package for breakfast and dinner!

Upon check-out 1.01. 2020, we asked at the reception for time to collect suitcases until 18.00, since a lot of time and effort was spent on clarifying all the circumstances of the conflict. (among other things, we checked in a whole day later instead of 25.12. 19 -26.12. 19, especially when our tour company wrote and asked about it when booking the hotel) From 18.00 1.01. 2020 – 00.20 2.01. 2020, we were sitting in a dark hall with no communications, no internet, waiting for a transfer to the airport until 00:20. For everything that happened, we demand a refund of $ 200.

P. S. The worst thing is that the hotel administration, the tour.

the operator does not care about the people who come to the hotel, their health, their rest. Moreover, room 1114, where we found the bug, was not closed for disinfection ..... , but other tourists from Russia were accommodated in it, which shocked us! . It doesn't matter to the reputation of the hotel, the reviews of tourists, the rating of the hotel ..... we made such conclusions from the whole situation and the reaction to everything that happens.!!! ! Very sad and sad!
Happy New Year gentlemen!