Сервис резко ухудшился! Service has gone downhill!

In the Hilton network, the bartender takes everything with his bare hands, does not respond to remarks, is rude. No one will give you a straw for a cocktail, and if you ask, they take the pipe with their hand where a person drinks, and gives it to you! I'm shocked at such unsanitary conditions. It is not known when the bartenders washed their hands and whether they washed at all, but after that you don’t feel like drinking a cocktail at the Hilton hotel! Even though you paid for the all inclusive!

But most of all, I was surprised and decided not to go to this hotel again, when a manager came to my request at the reception, who should control the work of bartenders, it was, judging by his business card, an assistant manager named Lakmal Manasingha, who reluctantly listened to my complaints and wishes on about such actions of bartenders and said that taking mint, lime and other products with your hands and putting them in a glass and offering them to hotel guests is right and normal. I even regretted that I did not record these words on video, for the management of this and other Hilton hotels!

Maybe the service has dropped so much that this is in the order of things, and this manager said that the bartenders should supposedly wash their hands, but this is hard to believe!

I do not recommend spoiling your vacation and going to a hotel with such bartenders and managers! In general, the service at the hotel is not very good, it is clear that there is no control, so the staff works somehow!

The food is also not very good, average for a chain hotel.

The territory is not bad, there are many pools, there are several children's slides. But the service and such illiterate and indifferent managers greatly spoil the impression of the hotel and the desire to come again!