The hotel is not bad, but the service and management is terrible...

Written: 15 may 2019
Travel time: 19 — 26 april 2019
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 1.0
Cleanliness: 5.0
Food: 2.0
Amenities: 5.0
The hotel itself is not bad, but: on the second day we were poisoned by their food (((, yes, insurance covered the costs of medicines and a doctor’s examination and no more (we lay ill for three days (the tour was for 8 days), we didn’t go to eat (we didn’t eat could look), the hotel administration did not respond to our complaint (the travel agency "Compass" also only sympathized (((, moreover, the hotel administration did not even ask us "How are we feeling,,, " I myself called the reception and shamed (if not God forbid a fatal outcome, then no one would have noticed for three days (((There was no question from the hotel about any compensation or compliment for the inconvenience caused, although in my complaint I indicated that as an apology I would not mind considering different options They don’t care, the tourist is not protected, like go to the hospital, get tested and prove that it was we who got poisoned (I’ll add that there are only hotels around, there are no shops or cafes nearby !! ! after all, 140 km from Dubai) and go complain wherever you want (WI-FI is practically absent it works (only in the hotel lobby it catches well), on the beach the sun loungers are old, broken and crap by birds (((Turkey and Egypt are resting. . . Transfer from the airport to the hotel_ kapets! 2 hours shaking,, , small, dirty, without air conditioning and comfortable seats (((For such big money it's a shame!! ! If you go to rest in the Emirates, then only to the capital or Dubai, step left or right is the end of comfort. . .
Translated automatically from Russian. View original