Отличный отель с ужасным рецепшином Great hotel with terrible reception

Visited this hotel on a promotional tour, last for dessert. We were very pleased that at the end of the tour we would be accommodated in a hotel on the Palm. And the hotel is really very beautiful. But to our great regret, the reception staff spoiled the whole impression! Disgusting work. Our group was accommodated for several hours, the lists of the group were at the hotel a week before our arrival. The settlement ended with a scandal, everyone dispersed throughout the territory and by the evening, finally, they settled. In the morning we were supposed to have an early check-out, we ordered dry rations. We were promised to set the table in the morning for the whole group. Waking up and handing over the keys, we found that instead of breakfast for the whole group, they brought us 4 croissants and the same number of cups of coffee... Gorgeous breakfast! The hotel administration should pay attention to the work of the staff at the reception, otherwise it risks being left without tourists.
Otherwise, the hotel is wonderful, the rooms are cleaned thoroughly, 2 times a day, they are always wondering if everything is in order. The beach is also pleased, clean, spacious.
This hotel could be one of the best in the UAE, but the receptionist let us down, I don’t think that a discerning client will turn a blind eye to the strange attitude of the receptionists towards him, work on it!