Отель не 5 звезд The hotel is not 5 stars

The hotel does not correspond to 5 stars. Terrible attitude towards residents. We started still at the airport, where we spent 3 hours. Nobody was looking for us, nobody was worried. I had to call the hotel myself from my mobile and ask where our paid transfer was. Next: the rooms are spacious the lobby is very beautiful. I bought postcards and traditionally wanted to send them to myself in Russia. At the reception, my order was accepted, they charged for stamps and postage, but I never received them. They came from the Maldives, but not from Dubai! For breakfast in the restaurant there is a girl who writes down the room numbers and tables, until she puts everyone down, you change your mind about having breakfast, it’s not very thoughtful, my wife and I went to the arrogant end and sat where we wanted. And they have some kind of crap with deposits. Upon arrival, 5.000 drachmas were withdrawn from the card, we expect to spend the balance on the card, and upon departure, bam, no, this money must be paid, they say. Rubles do not change, well, it’s not very pleasant to leave with debts. Only rooftop restaurant no reproach. China master BEST. The kitchen is also good, it's a pity that they only work in the evenings. Sauna is cold. can for foreigners in Finnish 65 gr. normal, but for a resident from Russia, this is not enough. The pool is good, the guys are attentive. but I won't stop there again.