Горький опыт Bitter experience

I liked the hotel only for one, it is convenient because it is located right next to the Dubai Internet City metro station. The hotel rooms are good. now I’ll write what was on all the sites they write that it catches wi-fi and that it’s free, but in fact wi-fi is paid and catches only in the room and hall 1. When we checked into the room, they claimed that there was gas in the room and you could cook, but after shopping for products that are not cheap in Dubai, I decided to cook, and it turned out that there was no gas in the room. I called the reception for a very long time and explained to the girl from the reception, Alena, that when I checked into the room, I asked about the availability of gas and cooking, to which they answered that everything was there. If they warned that there was no gas, there would be nothing, no claims. But they told me that they could transfer us to another room where there is gas, which naturally did not suit me, and I called the manager, to which I was told to go down to the reception desk and figure it out myself. I refused, after long disputes and swearing, the manager came up to my room and connected the gas to me. COULD YOU DO IT IMMEDIATELY? why only after a long nerve of chatter only did it. I thought well, and the service, so I was upset by this attitude. 2. On the first day they cleaned the room, and on the second day they forgot, they cleaned the room only after I called the reception. Not very pretty. 3. And most importantly!! ! After a long walk under the air conditioners, I got sick and lay with a temperature in the room. On this day, the boys came to clean the room, in the evening I found that my purse was gone, and I immediately called the reception. To which they answered me, maybe I forgot it somewhere, to which I replied that I didn’t forget it anywhere, it was stolen from my room. They said that they would look in the storage room where all the things that were forgotten by the guests were collected. They checked and they said it wasn't there. I agreed to check their recordings for video surveillance in order to make sure and convince them that my partmone had been stolen after all. They did all this for a very long time, all this time I was in the hall near the reception in the cold and with a temperature. After checking, they answered that I left the room 2 times and 2 times I had a partmone in my hands. I said that I left the room 3 times. But they stood their ground. I asked them to call the boys who were cleaning my room to ask about the loss, to which they replied that they would not do this. They ended up searching my room!! ! and what after that killed me at all, they began to blame my mother !! ! To which I lost my temper and said that we don’t have this and can’t have it, that it goes beyond all boundaries, that we are also believers and God-fearing people. I asked to call the police, which they resisted for a long time, and after my screams and insistence, they still called the police. I cried because all my money and cards were there, I asked them to call the boys who cleaned the room, but I didn’t see any real action. After that I asked who owns the hotel, I wanted to write a letter to the Sheikh about the disgrace and indifference of the staff!! ! I started looking for embassy numbers. As a result, the police arrived and asked only how I felt, and they said that they would watch the cameras. I said that I don't trust anyone anymore. After a long experience, tears and nerves, they called me and asked me to go down to the hall again. In the hall on the table lay my partmone. I checked all the money and the card was in place. I asked where they found it. And who is to blame anyway? They said that I supposedly left a PARTMONE IN THE HALL ON THE TABLE of a woman who rents a table there and advertises the sale of fur coats. Her name is Inna. Then why didn't it get into the storage room?? ? As a result, I was asked to sign a document in Arabic, where there was not even a translation, not into English, not into Russian, I asked what it was, they answered me that this was a document that I had no claim. All the same, I signed it because I was not in my country and no longer believed anyone, I wanted it all to end. The head of security said that, after all the proceedings, he would personally call me in the morning and tell me who was to blame, that they were still investigating this case. But I was there for another 4 days, no one approached me and they didn’t explain anything. I think the only thing that saved me was that I didn’t go outside the hotel at all that day, and that I called the police. Since before the arrival of the police for a long 3 hours, the alleged investigation of their head of security had no results. Nerves and impressions about the hotel and the country were spoiled forever!! ! How can you be so rude to your customers. All the same, I left my partmone in a room in another room, and slept in the bedroom! And no one entered the room except for the hotel staff. And Inna, too, all the same, even if she rents a table, she is also under the responsibility of the hotel !! !