Terrible

Written: 1 february 2020
Travel time: 7 — 21 december 2019
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 1.0
Cleanliness: 3.0
Food: 1.0
Amenities: 4.0
The hotel is already pretty worn out.
The first impression was spoiled immediately upon arrival. We arrived at the hotel at 22:45. The main restaurant has dinner until 23-00, the hotel also has 4 more restaurants, in three of which dinner was paid for, and 4 restaurants are paid. The meeting manager offered to have dinner (or rather, he didn’t offer it, but I asked for it, because I was very hungry) in a paid restaurant. A similar attitude was observed throughout the vacation, if when ordering you did not specify what kind of water to bring, they always brought the most expensive one.
So, the first impression is gone. The following cons:

Very poor table, both at breakfast and lunch and dinner. During the 14 day stay, a good table with an abundance of dishes was laid 1 time. The rest of the time these are very specific spicy dishes, the absence of any hot breakfasts other than scrambled eggs and oatmeal. Complete absence of fruit: only 4 fruits were presented for the entire period. No apples, no watermelons, no bananas, no peaches, no berries. The potatoes and pasta presented at the dinners were also seasoned with spicy sauces, there is absolutely nothing to feed a child in this hotel.
The main and I think the most serious disadvantage of the hotel is the lack of honey. staff - from the word completely and always. The child's temperature rose, she forgot the thermometer with her, as a result, the guard came to measure the temperature, with unwashed hands, and who did not know how to handle the infrared thermometer.
The cleaning of the rooms is very poor quality, for 2 weeks they never washed the floor on the balcony, the dust was 5 cm by the end of the vacation, they could put 2 shower gels instead of shampoo, but they constantly turned on, turned off the phones in the room, it’s not clear why.
A separate story with a children's room, in which you need to fill out a questionnaire for a child, leave the child and LEAVE. Parents should not wait for the child at the entrance, only outside the door. It's like a kids' room. I personally am not ready to leave my child in an unfamiliar place and leave.
Bottom line: the hotel is absolutely not suitable for families with children. NOT RECOMMENDED. Plus of course other minuses are quite enough too.
Translated automatically from Russian. View original