неоправданные ожидания unjustified expectations

The 4-star hotel does not pull absolutely - the hall is small, close to all sides of the road and the airport (you can hear the rumble of aircraft, there are no balconies on the upper floors (as stated in the description of the rooms). The rooms, as elsewhere, are basically good. The staff is polite and unobtrusive , respond to requests for help (cards constantly degaussed, TV freezes, etc. ) Kitchen is TERRIBLE (there is something to compare, so I write that it sucks) Tasteless rice, fish, halves of grilled soy sausages, boiled and filled with tomato sauce horns, etc. And every day the same thing. I can only praise pastries. In addition, poorly washed mugs with traces of coffee and tea at breakfast, at dinner, only water is served, wiped off the tables with a paper napkin (that's why there are often all sorts of stains on the table), there are yellow filthy chairs in the hall. . . In short, who writes on the websites of other travel companies that this hotel is good - they just haven't seen anything better. R. companies, a completely different pool. In fact, the pool is small, fenced at 2-3 m in height so that you can not see the roofs of other buildings, and on the top there are beams (you won’t sunbathe normally - you have to look for "stripes of the sun"). Find something better!