Плохой отель с недоброжелательным персоналом!!! Bad hotel with unfriendly staff!!!

We have been staying at this hotel since November 2013. We decided to go to it, because for some reason, mostly good reviews were written about it, I don’t understand who wrote them, or it’s specially written by their own people from hotels. For 2 weeks of our stay in the rooms well, no one has ever cleaned up. We had a two-room suite. One day, a child was playing around and accidentally kicked up the carpet, under which we found used cotton buds, cut nails, old tickets, and so on. And one more time, returning in the evening after a shopping trip, we turn on the light and, oh, horror, a huge cockroach runs along the light tiles on the floor in the room !! ! We were in shock until the end of our holiday. We have rested in many places, but never have I met such a soulless staff anywhere. No one ever smiled at us the entire time. At the reception, some imaginers, until the last, they will pretend that they don’t notice you, but you won’t tell them: “Excusmi”, they say we are standing here, pay attention to us. The breakfasts are the worst. Even when 7 years ago we rested in a 3-star hotel in Dubai, this was not the case. Whenever you come for breakfast there is nothing to eat. There is always something missing (or plates, or spoons, or cups, or tea, or bread, or nothing at all from the dishes except eggs) and there is no staff either, they are "busy" somewhere far away. Lunches are always a la carte (all 2 weeks it was french fries, twice they only gave rice, and chicken breast, which was rarely replaced with fish). Bread and water for dinner will never be put on your table, you have to watch the waitress girl, who is alone at all and always goes somewhere to ask: water, please, we would like to eat some bread! The waitress serves with such a mine and disregard for the vacationers that you feel as if you are here on a free tour and are pissing everyone off. I have never seen such horror, indifference and srach, sorry for the expression on vacation. Last year at the same time we stayed at the Flora Grand Hotel, which is just opposite this one, as it is both white and black. Flora simply cannot be compared, very, very good, beautiful hotel, and the staff in Flora is charming, friendly, attentive, we really liked it there, it would be better if we went to it again.